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    S550 Ford Servicing Costs please

    Hi folks - I have a conundrum.

    You may have read my thread about Service books and history - not coming with my Mustang when I purchased it. Anyway, slowly, I am getting there.

    I have a new service book and I have fashioned (from an old Ford service book for a Mondeo) a couple of pages where stamps, dates, mileage can be placed in the new book. Bit of a Blue Peter special, using new book and part of an old book together. New books don't come with the accessible space for stamps and the like.

    So that's all good.

    To add to this Mustang purchase misery I have experienced - something that I always find with buying motors from so called professionals and turn out to be the opposite - I have only had the car 5 weeks and I have been "invited" by email to have the Mustang serviced.

    "We note from our records that the service expiry date of your Mustang is 9/12/20. To avoid delay during this busy period, we would advise you book your Mustang in as soon as possible. Thank you."

    Can things really get any worse ? Just bought the car and they want me to pop back to get it serviced ?

    OK, so this email I receive this is a bit timely. I need to get that stamps in this new "Blue Peter" book I have fashioned and whilst I am on the phone, I'll have a pop at them as to why I am paying for a service that should have been done upon sale.

    Nice service receptionist was very helpful on the phone. I started down the path of the service that I have been called in for. As soon as she took my reg, there was loads of apologies and this should never have been sent. It was serviced on 30/9/20 and doesn't need it for x thousand miles / 1 year.

    So no problem. There was a service done upon sale. That's good. So I have this service book - can it be stamped up.

    She said yes - they can stamp all of the history into the book because they performed the 3 services.

    Excellent!! So this is working out.

    So the next bit is a curveball. She asked me if I have considered a service plan. Perhaps you know about this. I don't. So you pay for 3 services and 3 MOTs up front - well 240 down and 21 months of 40 = 1050.

    The issue I did point out was that they are in Manchester and I am in Essex. However, she said that they are all over the country. So we worked out that there is one of there dealer sites I could use in Beds.

    But how does this 1050 stack up - 3 MOTs & 3 services (one being the 4th service apparently the biggy and 2 standard).

    150 of that is MOT.

    So 900 for 3 Ford services ? Good money ? Ripped off ?

    #2
    Originally posted by Daz-RSK View Post
    Hi folks - I have a conundrum.

    You may have read my thread about Service books and history - not coming with my Mustang when I purchased it. Anyway, slowly, I am getting there.

    I have a new service book and I have fashioned (from an old Ford service book for a Mondeo) a couple of pages where stamps, dates, mileage can be placed in the new book. Bit of a Blue Peter special, using new book and part of an old book together. New books don't come with the accessible space for stamps and the like.

    So that's all good.

    To add to this Mustang purchase misery I have experienced - something that I always find with buying motors from so called professionals and turn out to be the opposite - I have only had the car 5 weeks and I have been "invited" by email to have the Mustang serviced.

    "We note from our records that the service expiry date of your Mustang is 9/12/20. To avoid delay during this busy period, we would advise you book your Mustang in as soon as possible. Thank you."

    Can things really get any worse ? Just bought the car and they want me to pop back to get it serviced ?

    OK, so this email I receive this is a bit timely. I need to get that stamps in this new "Blue Peter" book I have fashioned and whilst I am on the phone, I'll have a pop at them as to why I am paying for a service that should have been done upon sale.

    Nice service receptionist was very helpful on the phone. I started down the path of the service that I have been called in for. As soon as she took my reg, there was loads of apologies and this should never have been sent. It was serviced on 30/9/20 and doesn't need it for x thousand miles / 1 year.

    So no problem. There was a service done upon sale. That's good. So I have this service book - can it be stamped up.

    She said yes - they can stamp all of the history into the book because they performed the 3 services.

    Excellent!! So this is working out.

    So the next bit is a curveball. She asked me if I have considered a service plan. Perhaps you know about this. I don't. So you pay for 3 services and 3 MOTs up front - well 240 down and 21 months of 40 = 1050.

    The issue I did point out was that they are in Manchester and I am in Essex. However, she said that they are all over the country. So we worked out that there is one of there dealer sites I could use in Beds.

    But how does this 1050 stack up - 3 MOTs & 3 services (one being the 4th service apparently the biggy and 2 standard).

    150 of that is MOT.

    So 900 for 3 Ford services ? Good money ? Ripped off ?
    Service plan is average mate but I personally think it’s better not to be tied to the plan as they do it per calendar not mileage so if you don’t accrue the miles it’s a service to soon

    Comment


      #3
      I have a service plan on my fiesta and focus with Ford, I think they’re great. If you sell the car at any point you get your balance refunded. 300 a year sounds a good deal, my focus costs the same. I hear the 4th year service is a bigger one. I’m looking for an S550 currently, well that’s a lie, my mrs is, she wants rid of the fiesta. I’m slightly against as I don’t really like car finance or any finance for that matter. Ironic as she makes the decision now that the 0% deal has ended.
      2013-2016 2005 S197 V6 Coupe Black
      2017-2018 2007 S197 GT Coupe Tungsten
      2019-Current 2005 S197 GT Convertible Black

      Comment


        #4
        Hi Daz
        I got a service plan when I bought my Car new in 2017 although I could have
        done most of the work myself I needed the warranty just in case, it is a Ford after all and I have had a few of those.
        I got a 4 year plan and it worked out 1093.35 inc Vat.and that includes 2 MOTs
        So not bad really 1st service 181.70 2nd 236.27 3rd 206.80 4th 236.27 plus VAT. Did you buy it new from a Ford dealer i think you get a better deal at the time of purchase.Not sure what company you are getting a quote from but worth shopping around.
        Oh I take mine to SMC Ford in Crayford where I bought it from, its a nice trip out once a year.
        2017 GT
        2017 GT

        Comment


          #5
          Thanks for your responses people. Thanks also, Jay, for the guidance on the phone.

          OK, so some positive, some negative.

          Dave - your post is very telling. You have ~1,100 over 4 years and mine is 50 shy of that over 3yrs. I have one extra MOT compared to your one extra service - and that offset is 50 more on yours.

          Hmmmmm....something doesn't quite stack up there on my side. Also, your breakdown of the service costs shows it averages out mid/high 200s.

          Jay has already advised against it. But I am now concerned I have not got the best deal, even if I was keen to do it. If those are the service costs, not one of those breaches 300 and are a lot less. I may just ask how much a standard service is at the local dealer. If it is 250, then I am quids in doing it individually - or finding another service plan that is cheaper.

          Thanks guys - great info!

          Comment


            #6
            I purchased a service plan when I bought my 5.0 V8 new in March 2020. It costs 21.49 per month and is for three years, but I am not sure if that includes the Mot, but it would only be one. I thought it was good value as I pay 16.99 per month for a 1.4 litre Corsa, that does not include Mot costs, but they did the last one for 40. Both are with Bristol Street Motors.

            In theory, the prices are set at current rates so you are ensuring you know the costs and won't be subject to any hikes in parts or labour. .

            Comment


              #7
              JPJH - is yours just 36 payments of 21.49 then ? No lump down ? If so, that's no more than 780.

              I think that this is the sort of thing that should be negotiated at purchase, as some of you chaps have said. I think that picking one of these things up somewhere in the term of ownership, I might be paying a premium.

              For all I know, it probably was offered to me as part of the insurance package offers that were trotted out on the sale of the motor.

              We can cover you for mechanical breakdown, for scratches to the car, for the loss in value upon an accident, for when you are ill after the next undercooked meal. We have it all covered for you under one roof. That's probably when I switched off.

              Comment


                #8
                Daz - no lump sum to pay. Plus if I do sell the car, I get anything back that has not been "used". I was also offered loads of insurance for damage to wheels/tyres. GAP insurance and so on, but I did not take any of those up as personally in general I take out none of these products as if you do it for everything such as fridges etc. the costs mount up ! Mind you, when I got a broken bolt head embedded in my tyre the other week, I did wonder if the insurance would have been needed, but I got away with it as the bolt went into the thick part of the tread.

                I cannot remember if I agreed to buy the service plan when ordering or on collection, but it was probably collection as I could have walked way from the purchase with just the 500 loss of deposit at any point.

                Comment


                  #9
                  Daz
                  JP is right. I had a service plan on a Mercedes and sold the car before it ran out and they refunded me the difference, the wheel Insurance and Scratch cover was transferred to the Mustang.
                  The gap insurance was not transferable but i got partial refund so you do not lose out if all goes wrong. I think you will have to shop around for the best deal, i did but in the end went back to where I bought it from.
                  There are plenty of good garages around that can service your car without a plan. Good luck
                  2017 GT

                  Comment


                    #10
                    I didn't go for the service plan. So my annual services on my 2017MY GT have been:
                    1st Year- 240
                    2nd Year- 285 + 60 (brake fluid change)

                    This includes a collection and drop off service (wouldn't be any cheaper without) as the dealer is a little way away. My local Ford dealer has quoted a fair bit more than this each year so I use another Ford Franchise (no idea why it should be different but I guess it's their own individual mark up left to their own discretion maybe). Also includes Ford recovery/breakdown. Hope that helps a little.

                    sigpic

                    Comment


                      #11
                      I have had a look at the actual service plan documentation. It is 21.49 a month from 1 April to Jan 2023, so is actually 34 payments. That is 730. It does not include any Mot. It does not include collection, but don't expect it as I am 50 miles away from the dealer !


                      Comment


                        #12
                        I’m much happier getting mine maintained by a Mustang specialist tbh. You’re Essex/Suffolk border - are you close enough to go to GT101 at Colchester? You wont be disappointed

                        Benno

                        Comment


                          #13
                          Benno
                          Good point had a couple of jobs done by GT101 myself and have been very satisfied.
                          So when my service contract runs out I will speak to them and if OK use them for annual servicing.
                          I have only had 2 service contracts in my life one on a Mercedes and one now on the Mustang, although no problem you are tied to them.
                          And I understand if correct, if you go to an approved Independent garage these days your warranty still stands.
                          Dave 2017 GT
                          2017 GT

                          Comment


                            #14
                            Originally posted by Dave51 View Post
                            Benno
                            Good point had a couple of jobs done by GT101 myself and have been very satisfied.
                            So when my service contract runs out I will speak to them and if OK use them for annual servicing.
                            I have only had 2 service contracts in my life one on a Mercedes and one now on the Mustang, although no problem you are tied to them.
                            And I understand if correct, if you go to an approved Independent garage these days your warranty still stands.
                            Dave 2017 GT
                            Warranty still stands if you can prove genuine parts are used and manufacture standards are followed. Ford service cost seem ok, in any case they don't have do to a great deal so cant see how they can get it wrong!

                            Comment


                              #15
                              Be very careful with the "take it to somewhere that uses genuine parts and follows manufacturer standards whilst the car is within warranty, as the warranty stands".

                              Of course, that was the Block Exemption rights that came in some 20 years ago, following dealers having you over a barrel because the only place that the warranty can be maintained is if you pay the rip off prices at the stealership. Last century was riddled with this and the new car buyer was treated unfairly. Block Exemption changed that and now the legal right today is that Tom over the road who is VAT registered and uses Ford parts, this will be OK.

                              However, that is only part of the story. The devil is always in the detail.

                              Warranty is an insurance and like all insurances, when they have to pay out, they pay particular attention to how they can wriggle out of it. It does mean that the car needs to be serviced at the right time interval, right mileage, with the Ford parts and the correct schedule. I am not saying many indies get it wrong. What I am saying is that when there is pressure and money is down to fix something big, you don't want to be haggling as to what has happened to the motor's history.

                              For example, service history intervals. What could go wrong there ? Who here knows the service schedule right down to miles of their new-ish Mustang ? Hopefully most of you do. But if you have 2 or 3 Ford models in the family, they would most likely be all different. Some models are 9 months and 9000 miles now. Figure that out on the calendar - 4 seasons in 4 services.

                              Oh, I thought is was annual and 12,500 miles ?

                              Few Ford models are now like that. 9k, 10k, 15k, 18k are the frequent ones. 9 months, 1 year, 18 months or 2 years are the intervals. Make sure you apply the right one to the right motor.

                              Did you also know that under a Ford service history, if you did let the memory slip and are up to 1 month / 1000 miles outside of the interval, but get it done asap, your warranty is still valid under a "grace period" ?

                              At an indie ? No chance. 1 mile over and 1 day over, you are sweating nothing goes wrong for the rest of time until the warranty is up. In fact, you now have no warranty.


                              A work colleague of mine bought a Mini that had 8 years of warranty on it. 8 years!!

                              He bought it at 4.5 yrs old and the previous owner had gone by the book up until yr 3 and used his local indie for the 4th year, with Mini parts. There was a warranty issue on the Mini under my colleague's ownership a year or so later. So he trundles off to the dealer to see about getting the item fixed. It was only a 100 job and the vehicle had been serviced according to the book and so on, to the right interval.

                              An issue with the 4th service pulls up something. The indie that the previous owner had used had replaced the oil filter with a filter that was out of service or had been superseded by a different brand Mini now uses. Probably one that had been kicking around the indie store for a couple of years. But was now not up to the Mini regulation.

                              The dealer placed the analysis with Mini and Mini threw it out, stating that an incorrect oil filter now invalidates the warranty. But if a main dealer had done this, they would have to investigate how that happened. Where was the car serviced ?

                              My colleague showed where it was serviced and now there is an issue. A simple oil filter bungle has now invalidated his warranty. But he didn't know that under purchase and bought the car thinking that there was another 3 years.


                              Another mate of mine bought a BMW new and had issues with the auto gear selection at some point in year 2. Back and forth to the Beemer dealer and they couldn't find the fault. Some gears couldn't be selected and then would send a fault to the dash, into limp home mode. Sometimes the box was fine but a nightmare when it went wrong.

                              He was at the dealers 3 or 4 times and one of those was the regular service where he highlighted the issue to them.

                              He never extended the warranty on the BMW and the box expired at 3.5 years. He spoke with the dealer and was in for a new box to be shipped from Germany. Total cost of purchase and fitting = 8000.

                              So he goes direct to BMW explaining that he is only just outside the warranty period, the dealer knew of the issue, he had the car serviced there by the book - why is he lumbered with 8000 ?

                              BMW turned it around that he had declined the extended warranty on the vehicle. There was a bit of mud slinging on the phone over the next week or so and BMW relented because they realised the service history was squeaky clean, and he had taken the car to the dealer with the box fault which they failed to fix.

                              Just as a goodwill gesture, they said they would pay for the box and he would have to contribute to the dealer cost of about 250-300. He argued that with them and they then highlighted that under extended warranties (something we would remind you that you didn't take up), there is an excess for work done and this amounted to 250 while BMW would pay for the rest. If they let him get away without paying anything, that would be unfair on other customers who took the warranty.

                              He then relented realising they had a point and paid 250 for a job costing 8000, because he went by the book.

                              Block Exemption never told you this, unfortunately.
                              Last edited by Daz-RSK; 17-11-2020, 07:53 PM.

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